Privacy Policy

1. Who we are

OK Fiber is a fibre broadband and enterprise network services brand operated by Kynex Technologies India Private Limited ("OK Fiber", "we", "us", "our"), registered office in Bhubaneswar, Odisha, India. This Privacy Policy explains what personal information we collect when you use our website, request a connection, or engage with our services, and how we use, share and protect that information.

This policy applies to visitors of okfiber.in, applicants for home or business broadband, leased line and partner program services, and existing customers.

2. Information we collect

We collect information in the following ways:

• Information you provide directly — name, phone number, email address, installation address, pincode, and any message details submitted through our enquiry form, phone calls, or in-person visits.
• Service and billing information — plan selected, connection status, usage patterns relevant to network management, billing history and payment records.
• Technical information — IP address, device and browser type, and pages visited on our website, collected automatically through standard web logs and cookies.
• Installation and support information — details recorded by our field technicians and support team while setting up or maintaining your connection.

3. How we use your information

We use the information we collect to:

• Assess coverage and respond to your enquiry or connection request
• Provision, install, bill for and maintain your broadband or enterprise connection
• Provide customer support and respond to service issues
• Send service-related communications, including maintenance notices and billing reminders
• Improve our network, website and customer experience
• Meet legal, regulatory and law-enforcement obligations applicable to internet service providers in India

We do not use your personal information for automated decision-making that produces legal effects concerning you.

4. Cookies & tracking

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use the site, and measure the effectiveness of our pages. You can control or disable cookies through your browser settings; doing so may affect some website functionality but will not affect your ability to contact us or submit an enquiry.

5. Sharing of information

We do not sell your personal information. We may share it with:

• Field installation and support personnel directly engaged in delivering your service
• Payment processors, solely to process billing transactions
• Network infrastructure and equipment partners where necessary to provision or maintain your connection
• Government or regulatory authorities, where required under applicable Indian law, including the Information Technology Act, 2000 and licence conditions applicable to internet service providers

Any third party we share information with is bound to use it only for the purpose it was shared for.

6. Data security

We use reasonable administrative, technical and physical safeguards to protect your personal information against unauthorised access, alteration, disclosure or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we work to maintain safeguards appropriate to the sensitivity of the information we hold.

7. Data retention

We retain personal information for as long as necessary to provide our services, comply with legal and regulatory record-keeping obligations (including those applicable to telecom and internet service providers), resolve disputes, and enforce our agreements. When information is no longer needed, we take steps to delete or anonymise it.

8. Your rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, subject to our legal and contractual retention obligations
• Withdraw consent for optional communications, such as marketing messages
• Raise a grievance regarding how your information is handled

To exercise any of these rights, please contact us using the details in Section 11.

9. Children's privacy

Our services are intended for use by adults who can enter into a binding service agreement. We do not knowingly collect personal information directly from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when the policy was last revised. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact us

For questions about this Privacy Policy or to exercise your rights, contact us at 022 6971 9686 or through our enquiry form. Our registered office is in Bhubaneswar, Odisha 751003.